Angelic DNA Jewellery

Return Policy

No return, no refund for your order due to the nature of the personalised made to order products and services. Turnaround time is between 2 weeks and 24 weeks with an average of 10-12 weeks please note that this turnaround time is an estimation exceeding a turnaround time does not entitle the buyer to compensation or to change or cancel the order. 

Only clients based on the Republic of Ireland will receive an inclusions kit and size measurement kit, the international clients should message us to arrange how to send us the inclusions and correct ring/bracelet/necklace size. 

Guidance and advice on caring for your jewellery and mementos are found on our Terms and Conditions they will also be sent to you with your order.

Failure to follow our Care Recommendations may result in your creation being damaged over time and / or fittings becoming detached. Repairs can be undertaken through prior arrangement with us. Refunds and returns All faults / damages must be reported within 7 days of receipt of your creation. If we receive no communication within 5 days then the keepsake is deemed to be with no problems. Each creation is handmade and although we will endeavour to replicate your purchase to the sample you chose, there will be slight differences in appearance. Please also note that the resin tinting of your creation may not always be exactly as it appears online. Each resin piece is hand crafted and possible air bubbles may be evident and colour could change in time. As each creation is your personal breastmilk or any other custom inclusion, we are unable to accept any refunds or offer any returns. We will be sending you pictures of your keepsake (if you enter your email address or contact us on messenger) to make sure that you are satisfied with your keepsake before being shipped to you. By sending us your breastmilk or inclusions that we will preserve you agree that we can store the remaining for up to 24 months in case we need them for repairing your creation or for further orders (except ashes, hair, fur, embryos which will be sent back to you with your creation). Please be aware that Angelic DNA Jewellery will only use your breastmilk preserved by us and will not send you any remaining preserved breastmilk. Angelic DNA Jewellery is not responsible for any losses or damages to your creation, irrespective of the age of it. Guidance on Caring for your creation is provided and as such, we cannot be held responsible for how you wear or use your creation, this includes necklace chains that break, jump rings that open and plating that wears off, shadow boxes, metal bookmarks and tassels.

Loss of inclusions during shipping

Angelic DNA Jewellery formally known as Keepsakes by Georgy requires not to ship all your inclusions you might have at home therefore in case your shipped inclusions get lost you should be able to ship more inclusions as refunds are not available at any stage after client's payment for a custom order also no refunds for vouchers bought from us. If the Item is damaged you can return the item to us by recorded tracked shipping and we will inspect and discuss options available. Please retain proof of postage. The client is responsible for presenting their correct ring size, we are unable to change their ring size once their order has been placed. 

If there is a proof that Angelic DNA Jewellery is responsible for the damage on your order we will cover shipping fees both ways, if is not Angelic DNA Jewellery's fault for the damage then the client is responsible for the tracked shipping both ways and for the expenses that may occur to correct the damage of the keepsake in matter.

Warrantees

We offer 6 months warrantee on our items. This guarantee does not extend to damage caused by obvious misuse where our aftercare instructions are not followed or if the keepsake is lost or stolen or if the keepsake shadow boxes are dropped or damaged by physical forces, humidity or inadequate storage temperature. The guarantee does not cover jump rings that have opened, necklaces that have snapped or shadow boxes. Please note that we reserve the right to arrange an independent inspection of the goods. If they are found on inspection to not be faulty or as the result of fair wear and tear, negligence or wilful damage then we reserve the right to charge you for the inspection. If you wish to return the item please send it by recorded or special delivery and let us know when it is on its way. If it breaks after 6 months we will repair it for a nominal cost. Our total liability to the performance of this contract shall be limited to the value of the goods. We shall not be liable for any direct, indirect of consequential compensation arising out of the performance or non-performance of this contract.

** Until we'll review the text please note that when we mention Keepsakes by Georgy we mean Angelic DNA Jewellery. 

Shipping Policy

Shipping Policy for Angelic DNA Jewellery formally known as Keepsakes by Georgy.

*International Shipping:*

- For international shipping, please note that custom fees may apply in certain countries when receiving parcels from Keepsakes by Georgy. Clients are responsible for paying these fees. Refusing to pay the fees may result in the parcel being returned to us. However, please be aware that no refund for the order or shipping is available from Keepsakes by Georgy in such cases.

*Returns for Repair:*

- When shipping your keepsake back to us for repair covered by our guarantee, Keepsakes by Georgy will cover both ways of tracked shipping.

- If the keepsake is not covered by our guarantee, the client is responsible for paying both ways of tracked shipping.

*Shipping Methods:*

- We ship all parcels with tracking and require a signature on receipt, except for the kits used to collect your inclusions.

An inclusions kit and ring sizer if needed will be shipped to all our clients in the Republic of Ireland, outside Ireland all clients should contact Keepsakes by Georgy to arrange shipping inclusions and ring size matters.

Thank you for choosing Keepsakes by Georgy. If you have any further questions, feel free to contact our customer service.

Please note that Keepsakes by Georgy is rebranding and the new name will be Angelic DNA Jewellery, all terms and conditions from Keepsakes by Georgy will automatically apply for the new business name Angelic DNA Jewellery which is the same business, the same services different name.