Shipping Continents: Asia, Africa, South America, North America, Antarctica, Oceania, Europe
Shipping Countries: Ireland, United Kingdom (UK)
Ready to ship in 1-3 business days
Shipping Policy
I charge a flat delivery fee of €5 for tracked delivery within Ireland (and Northern Ireland). I ship all orders via DPD couriers, and delivery usually takes 1-3 working days. Please note that these delivery times cannot be guaranteed.Â
I do my best to dispatch your order as quickly as possible, and I always use tracked shipping as it's faster than standard shipping. However, delivery times are out of my control, so please be patient if your order is delayed.Â
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COVID DELAYS:Â
The current COVID crisis is sometimes causing delivery times to be unpredictable. Please keep this in mind when you place your order.Â
Thank you.
INTERNATIONAL DELIVERY:
I'm not currently shipping internationally; apologies for any inconvenience.Â
Refund Policy
I want you to be happy with your purchase, if for any reason you are not, please let me know immediately by email: [email protected]
Refunds/Returns:
- My refund policy lasts 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately, I can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Please note that earrings are non-returnable for hygiene/safety reasons.Â
- Sale items are also not eligible for refunds.
- To return your product, please post it to: Sarah Cunningham, 22 Rye River Grove, Leixlip, Co. Kildare, W23 N8A0, Ireland.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
Late or Missing RefundsÂ
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact me at [email protected].
Damaged or Defective Goods
- I will do my utmost to ensure that your order arrives in perfect condition.Â
- However occasionally damages do occur during transit, so in this case please contact me by email within 3 days of receipt to arrange a return.Â
- At this point, I will offer you a refund or exchange depending on stock availability and agree on a cost of return postage.
- Unfortunately, I am unable to refund any postage costs that have not been agreed with me in writing prior to sending.
- Similarly, if you encounter any quality defects with your item(s) after receiving and using them, please contact me by email and I will do my best to rectify the situation as quickly as possible.