Philellen Treasures
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Philellen Treasures
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8 products
Welcome to Philellen Treasures. I have been creating care packages online since 2022. I create high quality Gifts, suitable for all Occassions. Gifts come in various sizes, such as Letterbox Gifts to Gift Baskets and cater for all budgets. I specialise in Gifts to Encourage Self Care and Promote Relaxation.
Shop Policies
Return Policy
CANCELLATION AND RETURN
Cooling Off Period
In accordance with statute and regulation, you may cancel your order at any time prior to shipping of the products to you and for a period of 14 days after the delivery of the products to you without any reason (cooling off period). In that event, you must notify the Seller of your cancellation and arrange to return the products to them no later than 14 days after notifying them of your cancellation. The cost of returning such goods is a matter for you the customer. And original shipping costs will not be reimbursed if order is returned.
If you cancel your order, prior to order been shipped, the seller will refund to you the total amount paid by you in respect of the product together with the standard delivery charge. If you have not yet received your order, then the seller will be obliged to refund the amount paid within 30 days together with the standard delivery charge.
The seller shall reimburse you using the same means of payment as used for the initial transaction.
The cooling-off period does not apply to certain purchases.
Examples are:
· Personalised or custom-made products.
· Products with a short shelf life that spoil quickly.
· Products that cannot be returned for health or hygiene reasons.
Damaged Goods
If your order arrives damaged, please contact the seller as soon as possible to arrange a replacement or refund.
DAMAGE/DEFECTS TO PRODUCT ON RETURN
If you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any diminished value of the goods resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, the seller is entitled to withhold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.
Shipping Policy
Orders will be sent in 1 to 2 business days after the order has been placed. Orders are Sent via An Post Irish Postal Service.