Moon Soul Magic
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Moon Soul Magic
0 Followers
3 products
Infusing Everyday With Inspiration and Magic
Offering Inspirational Clothing, Stationery, Homeware, Greetings Cards, and More
Shop Policies
Return Policy
Cooling Off Period
In accordance with statute and regulation, you may cancel or return your order at any time prior to delivery of the products to you and for a period of 14 days after the delivery of the products to you without any reason (cooling off period). In that event, you must notify the Moon Soul Magic of your cancellation and arrange to return the products to us no later than 14 days after notifying us of your cancellation. The cost of returning such goods is a matter for you the customer.
If you cancel your order, Moon Soul Magic will refund to you the total amount paid by you in respect of the product together with the standard delivery charge on receipt of the goods from you, or on receipt of evidence that the goods have been returned to them, whichever is the earlier. If you have not yet received your order, then Moon Soul Magic will be obliged to refund the amount paid within 30 days together with the standard delivery charge.
Moon Soul Magic shall reimburse you using the same means of payment as used for the initial transaction.
The cooling-off period does not apply to custom orders
Damaged Goods
If your order arrives damaged, please contact us as soon as possible to arrange a replacement or refund.
Damage/Defects to Product on Return
If you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any diminished value of the goods resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, Moon Soul Magic is entitled to withhold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.
Shipping Policy
Processing Time:
Personalised items take approximately one week to create.
In stock items are dispatched within 3-5 working days.
United Kington
We ship with Royal Mail 2nd class and Registered Post. If you choose registered post on checkout, a tracking number will be provided.
Postage takes approx. 1-5 business days. Delays may be experienced by the postage carrier. These delays are out of our control and we can not guarantee a day for delivery.
We ship with Royal Mail. A tracking number will be provided
Postage takes approx. 3-10 business days. Delays may be experienced by the postage carrier. These delays are out of our control and we can not guarantee a day for delivery.