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I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and sealed in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact me at [email protected]. If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Returns are entirely at the discretion of me. Unfortunately, I cannot accept returns on sale items. You can contact us for any return question at [email protected] Damages and issues Please inspect your package upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Please note that the box and packaging are not categorised as a product. Refunds I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Hi I am Sandra O’Connell, Naturopath, Herbalist, Aromatherapist and an Iridologist originally from Australia and married an Irish Man who led me to Ireland, which I now call home. I make herbal balms and creams from foraged plants and some that are sourced from local growers and are infused with the herbs. All are hand made and hand poured with organic, or natural herbs and essential oils, with no added nasty preservatives. I also hand make and sew wheat bags and eye pillows. My making of the wheat bags and eye pillow started when a very good friend of mine got diagnosed with Cancer. She was in a lot of pain and I said for her to use my wheat bag, as I have had mine for almost 15 years. She fell in love with it, not only did it help ease the pain, however, it also helped her sleep better, due to the smell of the lavender. I searched high and low in Ireland for a wheat bag, however, I only found one when I was back in Australia on holidays, and brought one home. I wanted to help more people benefit from them, as I have used mine for years, for period pain and back pain. Hence my sewing career began, and I started to make the wheat bags along with the eyepillows. They are made from natural lavender, some of the lavender we grow and also contain organic wheat. Lavender is an incredible herb that is great to help unwind the mind. It has been also reported to help lower cortisol levels, helps with anxiety, stress, migraines and sinus. Lavender improves the symptoms of sinus congestion, by reducing the pain and swelling.
All Raw Botanical products are handmade in Co Limerick by Sandra O'Connell using 100% organic ingredients. Raw Botanical products do not contain Synthetic fragrance, palm oil, or harmful chemicals. Sustainable packaging is used. Our products are not tested on animals and are cruelty free.
Individual responses to the balms may vary, so it's always a good idea to perform a patch test before applying any new product to a larger area of the skin.
Along with my balms I make a range of room mists, herbal formulations and flower essence drops.
