Shipping Countries: Ireland, United Kingdom (UK)
Ready to ship in 3-5 business days
Shipping Policy
How Long Will My Order Take?
Once you've placed your order and we've clarified any questions (e.g. we sometimes need to check spellings or other personalisation details), we'll prepare and post your print within two working days. You can expect to receive your print within a week of making your order.
Please note, though, that we're not responsible for postal delays! At busy times of the year (e.g. Christmas) deliveries can take longer than usual.
Packaging
Prints are shipped in strong, protective packaging. If you receive a damaged print, please let us know.
Refund Policy
Returns and Refunds
Our refund policy lasts 30 days. If 30 days have gone by since you ordered, unfortunately we can’t offer you a refund. We'll refund your order if we've made a mistake on your print and you decide not to accept a replacement print.
We don't accept returns because each print is personalised and printed according to details on your order. We also can't accepts returns for downloadable software products (e.g. download PDFs).
If your print arrives and it's damaged...
...please contact us as soon as possible. Please send us:
> your order number
> your email address
> a brief description of the damage
> a digital photo of the damage
> if the packaging is damaged, please send us a digital photo of this too
This information is usually sufficient for us to send you a replacement.
If we've made a mistake on your print...
...we're very sorry. Please contact us as soon as possible (and within 30 days at the latest). Please send us:
> your order number
> details of the mistake
We'll correct the mistake and send you a new print. We'll send this to the recipient and address that are linked to the original order.
If you've received your print and you made a mistake in the personalisation details you sent us...
...please get in touch with us. We'll often be able to send you an updated copy of your print at a reduced cost. This is because there is usually less design work for us to do when updating a print.
If you've not yet received your print and you know that you've made a mistake on your order...
...let us know as soon as possible! If you contact us before we've sent your print to be printed we'll be able to change it. But be quick! We often start design work on prints the same day you make the order.
If you're unhappy with your print...
...please get in touch with us. Please send us:
> your order number
> the reason why you're not happy
> if it helps, a digital photo showing the problem.Â
We'll advise you what to do once we understand what the problem is.