We’re sad you may need to return your order, but if you do, below are details of our Returns Policy.


You must notify Market Street within 14 days of receiving your order, should you need to return the item.

Please include your order details and reason why you wish to return the item.

Each seller has their own Returns Policy, so your return request will need to fit the conditions outlined in the Seller’s Returns Policy.

The item must be unused and in the same condition you received it.

Items must be returned with all original packaging and inclusions.

The item must be received back to the seller within 14 days of you notifying Market Street about your return request.

The refund will be issued within 7 days of the item being received by the seller.

You will incur any shipping costs to return the item back to the seller.

Non-returnable items include:

  • Personalised and tailored items eg. wedding frame with names and dates
  • Made to order/Commissioned pieces eg. Artwork that is created when ordered.
  • Any clothing items that have a hygiene seal removed.
  • Items that have been used in any way and cannot be resold.
Order Cancellations

Should you wish to cancel your order please let us know as soon as possible, by emailing with your order details.

If your order has not yet been dispatched we will refund you within 7 days of notifying us.

If your order has already been dispatched you will need to return the item to seller. You will incur the return delivery cost. Once the seller has received the returned and unused item, Market Street will refund you within 7 days.