When you order a jewellery piece, even if it’s not a once off piece, Alice will have to make it for you. She endeavours to fill all orders within 10 working days. If you need anything urgent, she will do her very best to prioritise it for you, please contact her to discuss.
Ali Vaughn Jewellery is happy to exchange your item if you so wish. Perhaps you got it as a present and it is just not your style. No problem, I will exchange it for you for a different piece and the following criteria applies:
You can provide proof of purchase if necessary
The jewellery piece is returned within 14 days of receipt
The jewellery piece is in the same condition as when purchased
The jewellery piece is unworn
The jewellery piece is returned in the original packaging
The shipping costs for return is borne by customer
The shipping carrier is decided by customer but it is advisable to get a tracking number
For health and safety reasons, an exchange cannot be offered on earrings.
