Oola Earrings – Variety of Colours Available

I gladly accept returns, exchanges and cancellations.

• Contact me within: 7 days of delivery
• Ship items back within: 7 days of delivery
• Request a cancellation within: 24 hours of purchase

To complete your return, we require a receipt or proof of purchase.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders
• Items on sale
• Gift Cards

Please obtain proof of purchase when returning your item. This is a free service offered by An Post in Ireland. We don’t guarantee that we will receive your returned item and you may need to make a claim against the postal /shipping company.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
I do accept exchanges. Please contact me within 7 days of receipt of your order. Any returned items must be in their original condition, with no sign of wear or tear. Return shipping charges are at the cost of the customer and if applicable any duties /custom fees. 

Your purchase will be exchanged once I receive the returned item. 

Please email [email protected] and the return address details will be confirmed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Any returns outside of Ireland, if customs fees/duties are applied then these will be deducted from final balance. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.